Projects, Products & Programs — Delivering Results
Major Ecommerce, Digital Product & Omnichannel Efforts
Zumiez
2013+
Top retailer in the teen lifestyle & action sport market
Flagship Omnichannel Commerce Experience
Ecommerce Replatform, Omnichannel Programs, Systems Integrations (numerous), Feature Development, Customization, Optimization, Systems & DevOps
Relationship ‒ Multi-year partnership to help drive & support growth across apparel, footwear, skate & snowboard categories. Publically traded ‒ NASDAQ: ZUMZ
My Role ‒ Product, Client & Technical Lead, Team Management, Ecommerce Consulting
Category › Ecommerce, Omnichannel
Rejuvenation
2013+
The premier store for period lighting, hardware and home furnishings
Flagship Omnichannel Ecommerce Experience
Ecommerce Strategy, Omnichannel Programs, Architecture (UX & IA), Digital Design, Front-End (UX) & Software Engineering, Feature Development, Optimization, Systems & DevOps
Relationship ‒ Multi-year partnership to help drive & support growth by transforming the digital shopping experience along with a brick-and-mortar nationwide expansion. A Williams-Sonoma brand, publically traded ‒ NYSE:WSM
My Role ‒ Product, Client & Technical Lead, Team Management, Ecommerce Consulting
Category › Ecommerce, Omnichannel
Birchbox
2010–2013
Startup disrupting the beauty market through discovery commerce, personalization & customer experience
Digital Platform - Commerce, Content, Loyalty + Personalization
Ecommerce Strategy, Architecture (UX/IA), Digital Design, UX & Software Engineering, Feature Development, Systems & DevOps
Relationship ‒ Launched the Birchbox commerce platform in late 2010, partnered with Birchbox to rapidly scale platform with massive user growth. Venture backed startup ‒ Crunchbase › Birchbox
My Role ‒ Product, Client & Technical Lead, UX Strategy, Team Management, Ecommerce Consulting, Cowboy Coding
Category › Digital Platform, Digital Product, Ecommerce
Client Confidential
2015
Revolutionizing the Booking, Flight & Trip Customer Experience for major airline
Digital Platform - Trip planning, flight and trip booking
Customer & Digital Experience Framework, Customer Journey Map, User & Usability Research, Ecommerce Strategy, UX Archicture System (modules, components, responsive rules, process & motion for the entire UX, IA & user flows), User Testing, Digital Design (UI, Offers, Photos, Iconography, Motion), Multi-Screen Responsive Framework, Technical Specification
Relationship ‒ Initial engagement of a long term partnership to increase revenue, profitability & customer satisfaction. Publically traded ‒ North American Airlines
My Role ‒ Customer Experience, Ecommerce & Omnichannel Consulting, UX & Digital Strategy
Category › Digital Platform, Digital Product, Ecommerce, Omnichannel
Additional Work
2009+
Adidas – Digital Lookbook Portal; Olympics Mini-site; Private Influencer Ecommerce Site
Category › Digital Product, Omnichannel, Ecommerce
Asics – Private Influencer Ecommerce Site
Category › Ecommerce
Ben Bridge Jewelers – Flagship Digital Ecommerce Experience
Category › Ecommerce, Omnichannel, Responsive
CaratLane – Flagship Branded Omnichannel Commerce Experience; Product Configurator
Category › Ecommerce, Omnichannel, Responsive
Chrome Industries – Branded Ecommerce Experience
Category › Ecommerce, Responsive
Jeld-Wen – In-Store Mobile Web App; In-Store Digital Experience
Category › Digital Experience, Retail, Brick & Mortar
MIDAS – Consumer Medical Management & Monitoring Platform
Category › Digital Product, Mobile App, Responsive
Nau – Flagship Digital Ecommerce Experience
Category › Ecommerce, Responsive
NW Natural – Enterprise Customer Portal; Responsive Web & Mobile App
Category › Digital Experience, Ecommerce, Digital Product, Mobile App
Vie – Social Competition Platform
Category › Digital Product, Mobile App, Adaptive
Yakima Racks – Flagship Digital Ecommerce Experience
Category › Ecommerce, Omnichannel, Responsive
Additional Clients
Business Oregon, Burton, Disney, GE Lighting, ID Experts, Ingram-Micro, InVue, Intuit Quickbooks, Nike, Orchard Bank, ReadWriteWeb, Shipwire, Silverton Health, Sunstone Circuits, Tactical Distributors, The Clymb, Unitus
"I would rather die of passion than of boredom."
— Vincent van Gogh